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If you have a question about your particular reader and you know which store in which it is being produced, or have identified store of origin from the sku number (listed below) please refer to the following phone number list:   (sku BCxxx) 2560 BANCROFT WAY - 510.848.8649 (sku SSxxx) 48 SHATTUCK SQUARE - 510.848.7034 (sku NSxxx) 2483 HEARST AVE - 510.848.9600 (sku SOxxx) 1553 SOLANO AVE - 510527.5800 (sku CSxxx) 2336 MARKET ST - 415.431.6725